Data Protection & Privacy Policy

Last updated: July 2026

1. Introduction

This Privacy Policy explains how Art by Aitch ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website, purchase artwork, or contact us. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the practices described in this policy.

2. Who We Are

Art by Aitch Website: www.artbyaitch.co.uk Email: Helen@artbyaitch.co.uk We are the data controller responsible for your personal information.

3. What Personal Data We Collect

We collect the following types of data:

Information you provide directly

• Name

• Email address

• Postal address (for orders)

• Payment details (processed securely by third‑party providers)

• Messages sent through contact forms or email

Automatically collected data

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies (see Section 10)

Photography‑related data

If you commission photography or appear in images:

• Your likeness (photographs)

• Any information you provide during booking or communication

4. How We Use Your Data

We use your personal information to:

• Process and deliver orders

• Respond to enquiries

• Manage your account (if applicable)

• Improve website performance and user experience

• Maintain legal and financial records

• Protect our website from fraud or misuse

• Send updates or newsletters (only with your consent)

We do not sell or share your data for marketing purposes.

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to fulfil orders or provide services

• Consent – for newsletters or optional communications

• Legitimate interests – website analytics, fraud prevention

• Legal obligation – financial record‑keeping, tax requirements

6. Photography, Image Rights & Consent

For commissioned photography or events:

• We will always obtain explicit consent before capturing identifiable images.

• You may request removal of images from our website or social media unless they are required for contractual or legal reasons.

• For minors, consent must be provided by a parent or legal guardian.

7. Sharing Your Data

We only share your data with trusted third parties when necessary:

• Payment processors (e.g., Stripe, PayPal)

• Website hosting and security providers

• Delivery and postal services

• Legal or regulatory authorities when required by law

All third parties must comply with UK GDPR and protect your data.

8. How We Store & Protect Your Data

We take appropriate technical and organisational measures to protect your information, including:

• Secure servers and encrypted connections (SSL)

• Restricted access to personal data

• Regular security monitoring

• Secure payment processing handled by certified providers

We retain personal data only for as long as necessary for the purposes outlined in this policy.

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data ("right to be forgotten")

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, contact us at: Helen@artbyaitch.co.uk

10. Cookies

Our website uses cookies to:

• Improve functionality

• Analyse visitor behaviour

• Support secure checkout processes

You can manage or disable cookies through your browser settings.

11. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

12. Children's Privacy

We do not knowingly collect personal data from children under 13 without parental consent.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Art by Aitch Email: Helen@artbyaitch.co.uk

Cookie Policy

Last updated: July 2026

1. Introduction

This Cookie Policy explains how Art by Aitch ("we", "us", "our") uses cookies and similar technologies on our website www.artbyaitch.co.uk. By continuing to browse our site, you agree to our use of cookies as described below.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve performance, and provide information to site owners.

Cookies may be:

• Session cookies – deleted when you close your browser

• Persistent cookies – remain until they expire or are deleted

• First‑party cookies – set by our website

• Third‑party cookies – set by external services we use

3. Types of Cookies We Use

A. Essential Cookies (Strictly Necessary)

These cookies are required for the website to function and cannot be switched off. They include:

• Security and authentication cookies

• Cookies required for checkout and payment processing

• Cookies that remember your cookie preferences

Without these, the site may not work correctly.

B. Performance & Analytics Cookies

These cookies help us understand how visitors use our website so we can improve it. Examples include:

• Page visit statistics

• Traffic sources

• Browser and device information

We may use tools such as:

• Google Analytics

• Names.co.uk / SiteBuilder analytics

Analytics cookies are only activated with your consent.

C. Functionality Cookies

These cookies allow the website to remember choices you make, such as:

• Saved preferences

• Display settings

• Login details (if applicable)

They improve your browsing experience but are optional.

D. Marketing & Social Media Cookies

These cookies may be set by third‑party services such as:

• Social media platforms (Facebook, Instagram, Pinterest)

• Embedded content (videos, share buttons)

They track browsing habits to show relevant ads or measure engagement. These cookies are only used with your consent.

4. Third‑Party Cookies

We may use third‑party services that set cookies, including:

• Payment processors (e.g., Stripe, PayPal)

• Website hosting and security providers

• Analytics tools

• Social media integrations

These providers have their own privacy and cookie policies.

5. Managing Your Cookie Preferences

You can control cookies in several ways:

Cookie Banner

When you first visit our site, you can:

• Accept all cookies

• Reject non‑essential cookies

• Adjust your preferences

Browser Settings

You can block or delete cookies through your browser:

• Chrome

• Safari

• Firefox

• Edge

Please note: disabling essential cookies may affect website functionality.

6. Changes to This Cookie Policy

We may update this policy from time to time. The latest version will always be available on this page.

7. Contact Us

If you have any questions about our Cookie Policy, please contact:

Art by Aitch Email: Helen@artbyaitch.co.uk

Terms & Conditions

Last updated: July 2026

1. Introduction

Welcome to Art by Aitch ("we", "us", "our"). By using this website, purchasing artwork, or commissioning photography, you agree to these Terms & Conditions. Please read them carefully. If you do not agree, please do not use this website.

2. Who We Are

Art by Aitch Website: www.artbyaitch.co.uk Email: Helen@artbyaitch.co.uk

We create and sell photographic artwork, prints, and digital products, and may offer commissioned photography services.

3. Use of This Website

You agree to:

• Use the website lawfully

• Not attempt to disrupt or misuse the site

• Not copy or reproduce content without permission

All images, text, and artwork are protected by copyright and remain the property of Art by Aitch.

4. Products & Artwork

We offer:

• Physical prints

• Digital downloads (if applicable)

• Commissioned photography

• Custom artwork

Colours & Display

Colours may vary slightly due to screen settings. We aim for accuracy but cannot guarantee exact colour reproduction.

5. Ordering & Payment

When you place an order:

• You will receive an order confirmation

• Payment must be completed before dispatch

• Prices include VAT where applicable

We use secure third‑party payment processors such as Stripe or PayPal. We do not store your payment card details.

6. Delivery

We aim to dispatch orders promptly. Delivery times may vary depending on:

• Product type

• Print‑to‑order items

• Your location

• Postal service delays

If an order is delayed, we will notify you as soon as possible.

7. Returns & Refunds

Physical Products

You have the right to return physical items within 14 days of receiving them, provided they are:

• Unused

• In original condition

• Returned safely packaged

Custom or personalised items may not be eligible for return unless faulty.

Digital Downloads

Digital products cannot be refunded once downloaded, in accordance with UK consumer law.

Faulty Items

If your item arrives damaged or faulty, contact us within 7 days for a replacement or refund.

8. Commissioned Photography

When booking photography services:

• A deposit may be required

• You will receive a contract outlining usage rights

• Final images remain the copyright of Art by Aitch unless otherwise agreed

You may request removal of images from our website or social media unless they are required for contractual or legal reasons.

9. Copyright & Image Use

All artwork, photographs, and content on this website are protected by copyright.

You may not:

• Copy, reproduce, or distribute images

• Use artwork commercially without permission

• Remove watermarks or signatures

Purchasing a print does not grant reproduction rights.

10. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy and Cookie Policy.

We collect only the data necessary to:

• Process orders

• Provide services

• Improve website performance

We do not sell or share your data for marketing.

11. Limitation of Liability

We are not liable for:

• Losses caused by incorrect use of our website

• Delays outside our control

• Third‑party service failures (e.g., postal services, payment processors)

Our liability is limited to the value of your purchase.

12. External Links

Our website may contain links to third‑party sites. We are not responsible for their content or policies.

13. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be available on this page.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Art by Aitch Email: Helen@artbyaitch.co.uk

Returns & Refunds Policy

Last updated: July 2026

Shipping & Delivery Policy

Last updated: July 2026

1. Introduction

This Shipping & Delivery Policy explains how Art by Aitch ("we", "us", "our") handles the dispatch and delivery of artwork, prints, and other products purchased through www.artbyaitch.co.uk.

We aim to ensure your order arrives safely, securely, and in a timely manner.

2. Processing Times

Artwork & Prints

• Standard prints are usually dispatched within 3–5 working days.

• Made‑to‑order or custom artwork may take 5–10 working days depending on complexity.

• You will receive an email confirmation once your order has been dispatched.

Busy Periods

During holidays or high‑volume periods, processing times may be slightly longer. If delays occur, we will notify you promptly.

3. Delivery Methods

We use trusted UK delivery services such as:

• Royal Mail

• Evri

• DPD

The courier used may vary depending on the size, weight, and destination of your order.

4. Delivery Costs

Shipping costs are calculated at checkout and depend on:

• Delivery location

• Product size and weight

• Delivery method selected

Any promotional free‑shipping offers will be clearly displayed on the website.

5. Estimated Delivery Times

UK Deliveries

Typical delivery times after dispatch:

• Standard Delivery: 2–4 working days

• Tracked Delivery: 1–3 working days

6. Packaging

All artwork and prints are packaged securely to prevent damage, using:

• Protective sleeves

• Rigid envelopes

• Reinforced tubes (for larger prints)

If your item arrives damaged, please refer to our Returns & Refunds Policy.

7. Delivery Issues

Lost or Missing Orders

If your order does not arrive within the expected timeframe:

• Contact us at Helen@artbyaitch.co.uk

• We will investigate with the courier

• Replacements or refunds will be offered where appropriate

Incorrect Address

Please ensure your delivery address is correct at checkout. We cannot refund or replace items delivered to an incorrectly provided address.

8. Tracking Your Order

If your order includes tracking:

• You will receive a tracking number via email

• You can follow your parcel's progress online

Not all delivery methods include tracking.

9. Contact Us

If you have any questions about shipping or delivery, please contact:

Art by Aitch Email: Helen@artbyaitch.co.uk